Privacy Policy

1. Introduction

PDF2Markdown operates pdf to markdown Service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Email Address: Required for account management and authentication.
• Payment Information: Processed securely through our payment providers for subscription services. We do not store credit card details.
• Usage Data: Information about how you use our Service, including conversion history and preferences.

2.2 Document Content

We temporarily process the content of uploaded PDF documents to provide our conversion service. We prioritize your data security: all uploaded PDFs and generated Markdown files are permanently removed after a 7-day retention period. We encourage users to download their files as soon as the conversion is complete.

2.3 Technical Information

We automatically collect:

• IP addresses and device information
• Browser type and version
• Operating system
• Access times and pages visited

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Processing your PDF documents and delivering converted Markdown files
• Account Management: Managing your account, subscriptions, and billing
• Communication: Sending you service-related notifications about your conversions
• Service Improvement: Analyzing usage patterns to improve our Service
• Legal Compliance: Complying with applicable laws and regulations
• Security: Protecting against fraud, abuse, and security threats

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers:

• Modal: For AI-powered document processing
• Creem: For payment processing
• Cloudflare R2: For secure file storage
• Supabase/Neon: For database services

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security and Retention

5.1 Security Measures

We implement industry-standard security measures:

• End-to-end encryption for data transmission
• Secure servers with restricted access
• Presigned URLs for secure file access
• Automatic deletion of processed documents

5.2 Data Retention

Document Content: Uploaded PDF files and Converted Markdown files are automatically deleted in 7 days.

Personal Information: We retain your email address and usage data for as long as your account is active or as needed to provide services. You may request deletion at any time.

6. Email Communications

We send emails for the following purposes:

6.1 Service Emails (Required)

• Account verification and password resets
• Conversion status updates
• Billing notifications
• Important service announcements

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at support1@pdftomarkdown.page.

8. Cookies and Tracking

We use essential cookies to provide our Service functionality and authentication. We use Google Analytics for anonymous usage statistics. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

PDF2Markdown Team

• Email: support1@pdftomarkdown.page