Refund Policy
Last Updated: January 21, 2026
Thank you for using PDF2Markdown. We strive to provide the best AI-powered document conversion service. Since our service delivers digital credits and immediate computing resources, our refund policy is as follows:
1. General No-Refund Policy
Except as required by law (e.g., for users located in the EU or UK), all purchases of credits and subscription fees are non-refundable.
✓ Try Before You Buy
We provide free credits to every user so you can test the conversion quality before making a purchase. We strongly encourage you to use these free credits to ensure the service meets your needs.
2. Exceptions and Technical Issues
We value our users and may issue refunds or credit replacements at our sole discretion in the following specific circumstances:
System Failure
- If a system error deducts your credits but fails to provide any conversion result
- If the conversion fails repeatedly (3+ consecutive attempts) due to server issues
- The error must be reproducible and documented in our system logs
Billing Errors
- If you were double-charged due to a technical glitch in our payment processor
Unauthorized Access
- If you can prove that your account was compromised and unauthorized purchases were made
3. Subscription Cancellations
You may cancel your subscription at any time through your account settings.
Cancellation Timing:
Upon cancellation, you will retain access to your plan's features and remaining credits until the end of your current billing cycle.
No Partial Refunds: We do not provide prorated refunds for the remaining portion of a subscription period.
4. EU/UK Right of Withdrawal
If you are a consumer in the EU or UK, you generally have the right to cancel a contract within 14 days. However, by purchasing credits and initiating a conversion, you explicitly consent to the immediate performance of the service and acknowledge that you lose your right of withdrawal once the digital content processing has begun.
5. How to Request a Refund
If you believe you are eligible for an exception, please contact us at support1@pdftomarkdown.page with:
- Your account email
- Transaction ID or Invoice
- A description of the technical issue (including the file name, if applicable)
- Screenshots or error messages (if available)
6. Refund Processing
If your refund is approved:
- Refunds will be issued to the original payment method within 5-10 business days
- You will receive an email confirmation once the refund is processed
- Credits purchased will be deducted from your account upon refund completion
7. Dispute Resolution
If you disagree with our refund decision:
- You may submit an appeal within 30 days to support1@pdftomarkdown.page
- We will review your case and respond within 5 business days
- For EU/UK consumers: You may also contact your local consumer protection authority
8. Contact Us
For questions about this refund policy, please contact:
- Email: support1@pdftomarkdown.page
- Response time: Within 24-48 hours during business days
This refund policy is part of our Terms of Service. By using PDF2Markdown, you agree to this policy.